Documentation

Introduction

This documentation is intended for specific information about services, payments, and billing.

Company Information

Chamber of Commerce (KVK): 86591606

VAT: NL004274895B98

Any questions?

Working Hours

Monday to Saturday 8:30-21:30.

Contact Preferences

For optimal communication, it is advisable to make phone calls during the evening on weekdays, as availability may vary during mornings and afternoons. Weekend calls are welcome.

If you are in a different timezone, please consider the time difference. My company is based in the Netherlands, so kindly adjust your schedule accordingly to ensure contact during recommended hours. Thank you!

Web Development

My focus is on crafting websites using various programming languages tailored to your specific requirements. I specialize in HTML, CSS, and JavaScript for the frontend, along with PHP and SQL for backend functionality.

HTML

Hypertext Markup Language (HTML) serves as the foundation, creating the site's infrastructure.

CSS

Cascading Style Sheet (CSS) facilitates the separation of presentation and content, covering layout, colors, and fonts.

Javascript (JS)

Widely utilized in website development, JavaScript enhances site functionality.

PHP

Hypertext Preprocessor (PHP) collaborates with SQL to manage database operations such as selection, updating, deletion, and addition of data.

SQL

Facilitates data selection, updating, and deletion. For PHP, the PDO function is employed, recognized as the latest and most secure feature.

Domain

For official website publication, a domain is essential. Domains like tilto.nl are optimal – short and unique. While extensions such as .nl are permitted, other alternatives can be chosen. In cases where a preferred domain (e.g., tilto.nl) is unavailable, we can explore other extensions like tilto.site together.

Hosting

Selecting a reliable hosting package is crucial for maintaining online presence. I recommend Hostgator, with a stable business hosting package priced at €19,35 per month. I ensure your website is promptly brought online. Before launch, thorough testing on a test domain (e.g., test.tilto.gq) is conducted to guarantee seamless functionality.

Web Development costs

• Web Development: The standard hourly rate for building your website is €10,00, exclusive of VAT (21%).
• Domain: If you do not have a domain, acquiring one can range from €1 to €40 annually. I prioritize cost-effectiveness. If the desired domain is unavailable, an alternative will be selected (potentially with a different extension). Keep the domain name short yet distinctive.

Website Maintenance

Maintaining a website is very important and with a good maintenance plan your website will stay.

Check out the full details of my maintenance plans on tilto.nl/en/website-maintenance.

Starter

• Perfect for recently launched blogs or personal websites.
• Monthly backups, comprehensive support, and thorough security checks to keep your website consistently online.

Professional

• Suitable for small businesses managing one or more websites.
• Weekly backups, comprehensive support, and rigorous security checks ensure the online safety of all websites.

Enterprise

• Tailored for large companies with multiple websites.
• Weekly backups, versatile support, and security checks.
• Integration of Google Captcha and Google Analytics for enhanced website performance.
• Assistance with domain setup, transfer, and website deployment available upon request.

Startup Benefits

If you own a startup less than 5 years old, you'll receive a complimentary Google Business profile, enhancing search result visibility and boosting credibility. Customer reviews contribute to increased visibility on Google.

Communication Hours

For existing maintenance plan holders, direct contact is available Monday to Saturday from 8:30 to 21:30.

Emergency Support

In case of website emergencies, such as sudden downtime or critical security issues, reach out via email, phone, or WhatsApp for prompt assistance. During working hours, expect a swift response within minutes.

Search Engine Optimization (SEO)

Search Engine Optimization (SEO) aims to enhance the organic search results for your website.

Some websites have poor SEO, when it's actually quite easy to add with the right skillset.

Please be aware that your website must undergo programming for SEO adjustments to be implemented.

Pricing

• Large quantity (more than 20): Minimum of €20,00 exclusive of VAT.
• Medium quantity (maximum 20): €20,00 exclusive of VAT.
• Small quantity (maximum 10): €10,00 exclusive of VAT.

Extra options: Additional €5,00.

Understanding Pages

A page is where the content of your website becomes visible. For example, home.php is not just a file but also a page.

Meta Tags

When someone searches for your website, they encounter the page title, which might be dull. Meta tags enhance the appearance of your homepage.

Meta tags can be implemented in HTML and XHTML. Here is a comprehensive list of applicable Meta tags:

• Title
• Description
• Language
• Author

Extra Options

• OG Title
• OG Website Name
• OG URL
• OG Description
• OG Image
• Twitter card (catchy title for the website or a specific page)
• Twitter site (link to the website)
• Twitter creator (author name)

Understanding OG (Open Graph)

When your page is shared on social media, the platform receives preloaded information.

About Twitter

Twitter, a social media platform, populates a Twitter card with information when someone shares your website page on Twitter. This feature is activated only with the purchase of additional options.

Not Satisfied?

Adding meta tags doesn't guarantee an immediate increase in visitors; it may take some time. If you're still unsatisfied, feel free to reach out.

I am always available for assistance during work hours through email or phone calls.

Search Engine Advertising (SEA)

Looking for immediate search results instead of organic ones? Consider Search Engine Advertising (SEA) for swift and effective promotion of your product, service, and/or website. With SEA, you can witness immediate results in less than a day.

Choose the duration of your advertisement, whether it's for a single day or spread out over several days. While advertising in one day is an option, it's often more beneficial to spread out your ads to ensure a continuous flow of traffic to your website.

Focus your advertising efforts solely on SEA platforms, such as Google Ads, which is compatible for businesses, allowing you to advertise on platforms like YouTube or Google itself.

I ensure:

• Your ad will be online within 1-2 days.
• Your promotional film is thoroughly checked for errors.

Beforehand, make sure:

• You have a fixed budget.
• You know the platform(s) on which you want to advertise (multiple platforms are also an option).
• You have a promotional film compatible with the chosen platform.
• You determine the duration of your advertising campaign and the daily budget, but if you aren't certain, I can assist in selecting the best option for you aligned with your budget seamlessly.

Logo Design

A lackluster logo with dull colors is never visually appealing. With this service, I ensure that your logo:

• Aligns seamlessly with your business.
• Features a modern and stylish design.
• Comes in various color options.
• Is delivered in the highest resolution.
• Is provided with a transparent background.

Your logo is crafted using Adobe Illustrator.

Pricing

Pricing for logo creation is not standardized and will be determined at a later stage.

Branding Consultation

The visual elements and aesthetics of your website carry significant weight in captivating your target audience. It's imperative to align your logo seamlessly with the overall color scheme. For instance, a nature-themed website, such as one featuring a lake, should incorporate natural colors like green and blue. The visual elements need to harmonize with the services or products you offer. I'm here to guide you in selecting the most fitting options available, ensuring a cohesive and appealing brand representation.

Price

Pricing for logo creation is not standardized and will be determined at a later stage.

Payments

One Time Payments

Upon confirmation, you will receive an email containing payment details. Payment options include:

• Credit or debit card.
• PayPal.
• iDeal.

In the same email, you can conveniently download your invoice.

For bank transfers, kindly send an email once the transaction is complete. Please note that it may take a few days for the payment to reflect on my end.

Bank Transfer Information

• Recipient: Matilda Smets
• Amount: As provided to you
• IBAN: Only provided upon request
• Description: Your name

Subscriptions (Maintenance)

Utilizing Stripe, I ensure seamless payment options via:

• Credit or debit card.
• iDeal.

These subscriptions are automatic. To cancel a subscription, please reach out via email or phone call.

Invoicing

For one-time payments, your invoice will be promptly delivered via email upon completion of the payment.

Subscription

Upon completing the payment, an immediate confirmation will be provided on the payment page.

Customer Portals

There are two customer portals available:

• Zoho Customer Portal: Designed for one-time payments.
• Stripe Customer Portal: Tailored for subscriptions.

Tax

• Tax is automatically included in one-time payments.
• Tax is already factored into maintenance plans.

You have the option to enter your VAT number when purchasing a maintenance plan.